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Customer Care Outsourcing Services

We deliver key customer care processes to increase revenues and gain competitive advantage.

n a period of market globalization, and a rapidly changing competitive environment, the customer has gained center stage in almost every business. DGI helps clients manage and enhance their customer experience by transforming their customer contact center operations to increase customer loyalty, retention and satisfaction, in a cost-effective manner.

Building on our track record of supporting the customer-facing functions of some of the world’s leading companies, DGI  ‘extends your enterprise’ by delivering key customer care processes to enhance customer engagement, increase revenues and gain competitive advantage. Our deep domain expertise in customer-facing business functions, strong talent pool, and exquisite focus on operational excellence help you focus on your core business issues while DGI delivers your customer care processes.

Our service offerings include

Services

  • Customer service
  • Customer complaint resolution
  • Sales
  • Loyalty program management
  • Collections and refunds
  • HR support
  • Technical support desk
  • Specialty help desk

Channels

  • Voice
  • Email
  • Chat
  • White mail